FAQs – Your Questions, Answered!
We know you might have a few questions about our products, services, or how to get started on your skincare journey. Don’t worry—we’ve got you covered! Here are some of the most common questions we receive and answers to help you.
If you don’t see what you’re looking for, feel free to reach out to us—we’re always here to help!
1. What makes Luscious By Lisa Skincare different from other brands?
Great question! At Luscious By Lisa, we’re all about combining luxury with real results. Our products are crafted with the finest, safe ingredients, and our spa services are designed to make you feel pampered while delivering visible improvements to your skin. Plus, we’re passionate about empowering you to feel confident and beautiful in your skin.
2. Are your products suitable for all skin types?
Absolutely! Our products are carefully formulated to work for all skin types, whether you have dry, oily, sensitive, or combination skin. If you’re unsure where to start, we’re happy to recommend the perfect products for your unique needs—just contact us!
3. Do you offer international shipping?
Currently, we ship across Nigeria using trusted partners like GIG, DHL, and UPS. While we don’t offer international shipping just yet, we’re working on it! Stay tuned for updates by following us on Instagram or signing up for our newsletter.
4. How do I choose the right product for my skin?
We get it—choosing the right product can feel overwhelming! That’s why we’re here to help. You can:
- Take our quick Skin Quiz to find your perfect match.
- Reach out to us for personalised recommendations.
- Check out our product descriptions for details on what each item is best for.
5. Can I book a consultation before trying your services?
Of course! We’d love to chat with you about your skincare goals and recommend the best treatments for you. You can book a free consultation by calling us at +2348156945595 or booking online.
6. Are your ingredients safe and cruelty-free?
Your safety and well-being are our top priorities. All our products are made with safe, high-quality ingredients and are cruelty-free. We’re committed to providing skincare you can trust.
7. How soon will I see results from your products?
While everyone’s skin is different, many of our customers start noticing improvements within 2-4 weeks of consistent use. For the best results, we recommend following the instructions on each product and sticking to a regular skincare routine.
8. What if I have sensitive skin? Can I still use your products?
Yes, you can! We have a range of gentle products specifically designed for sensitive skin. If you’re unsure, we recommend starting with a patch test or consulting with our skincare experts before use.
9. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to track your package through our delivery partners (GIG, DHL, or UPS). If you have any issues, just contact us—we’re here to help!
10. Do you offer refunds or returns?
We want you to love your Luscious By Lisa experience! If you’re not completely satisfied with your purchase, please contact us within 14 days of receiving your order, and we’ll be happy to assist with a return or exchange.
Still Have Questions?
No problem! We’re here to help. Feel free to:
- Call us at +234815 694 5595
- Please email us at info@lusciousbylisa.com
- DM us on Instagram or TikTok
We’re always happy to chat about skincare, recommend products, or just say hello!